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Welcome to Koperasi Kumpulan KH Berhad for online store. Terms and conditions stated below applies to all visitors and users of kh-berhad.com. You are bound by these terms and conditions if you’re on kh-berhad.com.
TERMS & CONDITIONS
1. Introduction
These Terms & Conditions (“Terms”) govern the use of the website and services provided by Koperasi Kumpulan KH Berhad (“the Cooperative”, “we”, “our”, or “us”). By accessing our website or using our services, you agree to be bound by these Terms.
2. Services Provided
The Cooperative provides services including, but not limited to, cooperative-related services, membership-related services, and other non-physical or service-based offerings as determined by the Cooperative from time to time.
3. User Obligations
Users agree to provide accurate, complete, and up-to-date information when engaging with our services. Any misuse of the website or services is strictly prohibited.
4. Payments
All payments made through our website are subject to the applicable fees and terms stated at the point of payment. Payments are processed via authorized payment channels.
5. Cancellations & Refunds
Cancellations and refunds, if applicable, will be subject to the nature of the service provided and the Cooperative’s internal policies. Any request for cancellation or refund must be submitted formally to the Cooperative.
6. Limitation of Liability
The Cooperative shall not be held liable for any indirect, incidental, or consequential losses arising from the use of our website or services, to the extent permitted by law.
7. Amendments
The Cooperative reserves the right to amend these Terms & Conditions at any time without prior notice. Updated Terms will be published on this website.
8. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
SERVICE DELIVERY POLICY (Non-physical products/services)
1. Scope of Services
This Service Delivery Policy applies to all non-physical services provided by Koperasi Kumpulan KH Berhad, including cooperative services, membership-related services, consultations, administrative services, and other service-based offerings.
2. Mode of Service Delivery
Services are delivered through one or more of the following methods:
• Electronic communication (email, online platforms, or messaging applications)
• Scheduled appointments or sessions
• Administrative processing related to cooperative services
3. Service Delivery Timeline
Upon successful payment confirmation:
• Customers will receive an acknowledgement within 24 hours
• Service delivery will be completed within 1 to 3 working days, depending on the nature of the service
4. Delays
In the event of unforeseen delays, customers will be notified accordingly via the contact details provided during registration or payment.
5. Cancellations & Refunds
Requests for cancellation or refunds are subject to review and approval by the Cooperative and will depend on whether the service has already been initiated or completed.
6. Customer Support
For any enquiries regarding service delivery, customers may contact us via the official contact details stated on our website.